SITUATION: Burmeister had a website with static information and they wanted better way
of interacting with their clients.

SOLUTION: Developed a customer resource center or regional portal system for their current
and prospective customers, vendors, and employees. It is a fully dynamic database driven
website allowing Burmeister full content administration rights to update any section of their website.

Sampling of the features includes:
•Content admin tools to update every section.
•Personalize FAQ's by displaying a picture of a Project Manager for each question.
•Custom map with features and functionality applicable to their business partner's specific needs.
•Resource Center for improved customer support.

RESULTS: According to Jerry Olson, Vice President, since implementation of the site, he's expecting to conservatively reduce customer service phone inquiries by 30-40% with the new website. "Our customers have told us we have one of the best websites in our industry."